CleanSight Support

CleanSight helps you review and organize storage while keeping photo analysis on your device.

Contact us

Email support@cleansight.ai. Include your CleanSight app version, iOS version, device model, and a short description of what happened. Do not send private photos, passwords, payment-card details, or identification documents.

Purchases and subscriptions

Restore a purchase

  1. Make sure the device uses the same Apple Account that made the purchase.
  2. Open CleanSight.
  3. Open Settings or the paywall.
  4. Tap Restore Purchases.

If access does not return, restart CleanSight and try again with an internet connection. Then contact support with the product type and approximate purchase date. Do not email receipts containing payment details unless support specifically requests a redacted copy.

Manage or cancel a subscription

Open iOS Settings, tap your name, tap Subscriptions, and choose CleanSight. Deleting the app does not cancel a subscription. Apple handles billing and refund requests.

Photo deletion and storage

CleanSight always shows a review step before a bulk deletion. Photos deleted through CleanSight normally move to Apple's Recently Deleted album. They may continue using storage until removed there or Apple's retention period ends. Storage values shown before deletion are estimates, and available storage may update later.

If your Photos library changed outside CleanSight, return to the app and refresh or scan again so results can reconcile with the current library.

Photo access

If a scan cannot see expected items, open iOS Settings → Apps → CleanSight → Photos and review access. With limited access, CleanSight can analyze only the items you selected. Some iCloud-only items may need to download before they can be analyzed.

Privacy Scan

Privacy Scan uses on-device text recognition to suggest photos that may contain codes, financial details, identity documents, addresses, or other sensitive information. Review every suggestion yourself. Privacy Scan is not antivirus software and cannot guarantee that it will find every sensitive item.

Private vault

Vault files stay on this device and are excluded from backup. Saving to the vault creates a still-image copy and does not delete the original from Photos. Restore vault items before deleting CleanSight, erasing the device, or moving to a new device. Existing vault items remain available for restoration if Pro access ends.

If Face ID, Touch ID, or passcode access fails, confirm device authentication is enabled and that CleanSight is permitted to use it. CleanSight cannot remotely recover a vault file that has been removed with app data.

Video compression

Review the compressed preview before saving or replacing an original. Results vary by video format and content. Keep the original until you have confirmed the new copy is usable.

Privacy

Read the CleanSight Privacy Policy or contact privacy@cleansight.ai.

Service status

There is no CleanSight user account or photo-processing server. Purchase verification, analytics, diagnostics, and configuration depend on Apple, RevenueCat, and Firebase services.